Provides coverage of the needs of your business, from a Software as a Service application (SAAS), with the following modules:
Management of work orders
Management of Technicians
Management of contracts
Tracking history / audit
Is a multi language web application, which has multiple options for customization, reporting, search for information and filtering, export and import data, generation of automated workflows, automated assignment of orders to field technicians under various schemes of prioritization, alerting and many more features.
Problems that solves
When the members of the team have problems to find the orders of service, customer history, or forms to use.
When you work in an industry where plan work is difficult and cancellations / changes are normal.
When field technicians return often to the base to collect information, spare parts, or pick up new orders.
If field technicians experienced frequent downtime.
When requests for service or revisions are occasionally lost or forgotten.
If the rate of the first resolution is low, because the technicians do not have enough information or do not have the correct parts.
When we spend much time per day on spreadsheets that are trying to organize the company field agents.
When you have more than five employees or offices.
When you lose the information on the history of customer service.
If you have problems of over-stock or breakage of stock.
If you don’t have a clear vision of the costs of operation.
Service companies in multiple fields of activity such as:
Maintenance of water facilities, telecommunications, gas, or light business or final user level.
Home repair companies (plumbers, electricians, builders, home appliances).
Attention to incidents in infrastructure of telecom operators / electric / gas / water.
Maintenance / new installations of machinery industries / farms scattered in a wide area.
Attention to incidences in lifts of blocks of flats.
Agricultural services in wide areas.
Computer services to home.
Home health care.
Crane service / solution incidents to vehicles.
Insurance companies that manage service incidents.
Distribution companies, logistics services.